4 Important Aspects of Five Star Service
Five-star services are the number one service and the best. Services reflect five-star perfection. Here, customers not only satisfied, but very satisfied. How important aspects in a five-star service?
The mentality of Excellence
Five-star service can only be present if there is a mentality of excellence in every employee that works. What kind of mentality this excellence? This is a way of working that does not tolerate imperfection. No one should just simply good, average or even bad, everything must be perfect
This mentality must be owned by every employee, can not be just a few. Starting from lower level employees, to level up, anytime, anywhere, to show the excellent service. Mindset has to be instilled early employees work, for example, ranging from training, to coaching, and also in the everyday employee. Thus, this mentality can be embedded in every employee.
Always Finding Ways to Improve Excellence
Another difference from the five-star service is, they are not only satisfied with perfection alone. Although already perfect, but they are always trying to find ways to increase the level of excellence. Wherever possible, they are always trying to encourage customers called `wow` when getting services. (more…)
February 2, 2011
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